Support Center

How is my data stored?

NestifyPro uses cloud-based storage to store your business data securely on our servers. This allows you to:

• Access your data from any iOS device by logging into your account
• Ensure your data is backed up and not lost if your device is damaged or replaced
• Keep your data synchronized across multiple devices

All data transmission uses TLS encryption, and sensitive information is encrypted at rest. For complete details, see our Privacy Policy.

Does the app work without internet connection?

NestifyPro requires an internet connection to synchronize your data with our cloud servers. Some features may have limited offline capability, but an internet connection is recommended for full functionality.

Can I access my data from multiple devices?

Yes. Log in with your account credentials on any iOS device running iOS 14.0 or later to access your business data. Your information will be synchronized across all devices where you're logged in.

How secure is my business data?

We implement multiple security measures to protect your data:

• TLS encryption for all data transmitted between your device and our servers
• Password encryption using industry-standard bcrypt algorithm
• Secure server infrastructure with regular security updates
• Access controls to ensure only you can view your data

For detailed information about our security practices, please review our Privacy Policy.

Can I export my data?

Yes. You can request a copy of your data at any time by contacting our support team at [email protected]. We will provide your data in a standard format within 30 days of your request.

How do I delete my account?

To delete your account and all associated data:

1. Open NestifyPro and go to Settings
2. Navigate to Account → Delete Account
3. Follow the confirmation prompts

This action will permanently delete your account and all associated business data from our servers. This process cannot be undone. Alternatively, you can contact support at [email protected] to request account deletion.

What data does NestifyPro collect?

NestifyPro collects:

• Account information: email address, name, password (encrypted)
• Business data you create: projects, customers, invoices, quotes, tasks
• Usage information: app features used, error logs for debugging
• Device information: device model, operating system version

We do not collect location data, contacts from your device, or any information not directly related to app functionality. Complete details are available in our Privacy Policy.

Do you share my data with third parties?

We do not sell your personal information or business data to third parties. We only share data with service providers necessary for operating the application (such as cloud hosting providers), and only to the extent required for those services. See our Privacy Policy for complete information.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter your registered email address. You will receive instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact support.

Can I change my email address?

To change your account email address, please contact our support team at [email protected] with your current and new email addresses. We will verify your identity and update your account.

What are the subscription plans?

NestifyPro offers both Free and Pro subscription plans:

• Free Version: Limited to 3 customers and 3 projects
• Pro Monthly: AU$2.99/month - Unlimited customers and projects
• Pro Yearly: AU$29.99/year - Unlimited customers and projects (save AU$5.89 vs monthly)

Subscriptions are processed through Apple's In-App Purchase system and can be managed through your Apple ID account settings.

How do I report a bug or request a feature?

We welcome feedback and bug reports. Please email [email protected] with:

• For bugs: Steps to reproduce the issue, expected behavior, actual behavior, and screenshots if helpful
• For features: Description of the desired functionality and how it would benefit your workflow